Terms & Conditions

Smokination Ltd. (referred to as "we", "our", "us" or "the Company") owns and operates the website https://thebutchershop.hk and other related sub-websites connected thereto (referred to as the "Website"). We are an online butcher shop and offer convenient delivery services. By using the Website or related services, you agree to be bound by the following Terms and Conditions. Please read these Terms carefully before using this Website.

1. Registration
1.1 You may choose to use the shopping services as a guest; however, by registering as a member, you will not need to re-enter as much information on your next purchase, making shopping more convenient. Registered members will also enjoy various shopping promotions from time to time.
1.2 By registering, you declare (and we are entitled to rely on this declaration) that you are 18 years of age or older and have the legal capacity to form a binding contract.
1.3 When registering, you must:
(i) Provide accurate, complete, and up-to-date information;
(ii) Ensure that you safely keep your personal username and password after registration;
(iii) We reserve the right to suspend or terminate your account and pursue any legal liability if we have reasonable grounds to suspect that any information provided is false, inaccurate, out-of-date, or incomplete.
1.4 If any of your information changes, please notify us immediately to ensure we can contact you.

2. Shopping and Prices
2.1 When you make a purchase, all product prices are as displayed at the time of checkout. Unless otherwise stated, all product prices on this Website are in Hong Kong Dollars (HKD).
2.2 The system will send a confirmation email to the email address you registered, confirming that we have received your order. This email does not constitute a delivery commitment for the ordered products.
2.3 We reserve all rights not to accept or to cancel any order, including but not limited to the following reasons:
(i) The product you ordered has insufficient stock;
(ii) The pricing information for the product you ordered is incorrect due to human or computer error.
(iii) We are unable to arrange delivery to your chosen delivery time or location.
2.4 We reserve the right to change the prices of all products without prior notice.
2.5 We reserve the right to refuse to sell products to any person (including members).

3. Payment
3.1 We accept payment by credit card (VISA or Master Card), PayPal, FPS (Faster Payment System), or bank transfer. Unless otherwise stated, all orders will be settled in Hong Kong Dollars (HKD).
3.2 We use third-party payment services to process online transactions. By proceeding to checkout, you agree and accept that your credit card information will be collected, processed, and retained by the payment service provider.
3.3 You agree and accept that we shall not be liable under any circumstances for any loss incurred or arising from your use of a credit card for payment during checkout.
3.4 We do not collect or retain your credit card information.
3.5 We reserve the right to change the accepted payment methods for online shopping without prior notice.

4. Delivery Service
4.1 Free delivery is provided for a single purchase amount reaching HKD $800 or more (net amount after discounts and promotions), applicable to a single delivery address. For checkout amounts below HKD $800, a delivery fee of HKD $80 per delivery (applicable to a single delivery address) will be charged.
4.2 No delivery service is available on Sundays and public holidays.
4.3 Delivery areas do not include restricted areas such as the Hong Kong Convention and Exhibition Centre, airport areas, container terminals, logistics companies/centers, warehouses, hotels, receiving docks, etc.
4.4 Delivery services will be suspended during the hoisting of Strong Wind Signals, when Red or Black Rainstorm Warnings are in effect, or in other unforeseen circumstances (including severe traffic congestion). We will contact you to arrange an alternative delivery date.
4.5 We will endeavor to deliver on your requested date but do not guarantee delivery within a specified time slot.
4.6 You agree that we may use third-party suppliers to deliver the products to your delivery address. Upon delivery to your address, please sign the delivery note to confirm receipt of the correct products. Once the correct products have been delivered to you, title and risk for the products shall pass to you, and we shall no longer bear any responsibility.

5. Refunds and Exchanges
By signing the delivery note, you confirm that the products received match your order. We reserve the right not to accept any returns or exchanges from you. Please visit our refunds policy page for greater details.

6. Disclaimer
6.1 The Company and its employees do not warrant or represent:
(i) That any information (referred to as "Information") on our Website or any part thereof is accurate, complete, or reliable;
(ii) That access to our Website or any part thereof will be uninterrupted, reliable, or fault-free;
(iii) That data transmission over the Internet is completely secure or that the Information is error-free, or free from any computer viruses or contaminating or destructive properties;
6.2 You should not rely on the Information. We shall not be liable for any indirect or direct damages, losses, costs, or expenses you may suffer as a result of relying on or using the Information or this Website.
6.3 We shall not be liable for any direct or indirect losses (including loss of profits, business, or goodwill, damages, or costs) arising from your use of this Website or your choice to use our services, including issues caused by us.

7. Restrictions on Use of the Website
7.1 By using this Website, you agree and confirm that you will not use the Website for any unlawful purpose or for any purpose prohibited by law or by these Terms, conditions, and notices. Without limiting the generality of the foregoing, you further agree not to:
7.2 Use our Website for any fraudulent or illegal purpose;
7.3 Use our Website to defame, abuse, harass, stalk, threaten, or otherwise violate the rights of others (including but not limited to rights of privacy and publicity);
7.4 Obstruct or interfere with the operation of our Website or the servers or networks used by our Website; or violate any requirements, procedures, policies, or regulations of such networks;
7.5 Transmit or distribute to our Website any viruses, worms, Trojan horses, or other computer code that is harmful, invasive, or intended to damage or monitor the operation of any hardware, software, or equipment;
7.6 Reproduce or copy any part of the Website without our prior written consent;
7.7 Infringe any copyright, design rights, and intellectual property rights of the products.

8. Linked Websites
Certain links (including hyperlinks) on our Website will lead you away from our Website. The links are provided for your convenience only, and the inclusion of any link does not imply our endorsement or support of the linked website, its operator, or its content. We are not responsible for the content of any website outside our Website.

9. General Matters
9.1 We may update or revise these Terms and Conditions from time to time. The revised Terms will take effect immediately upon being posted online.
9.2 We have the right to deny access to our Website or any part thereof without notice and to refuse service to any user who violates these Terms and Conditions.
9.3 This Website is governed by and construed in accordance with the laws of the Hong Kong Special